£40,000 - £45,000 a year

Overall Purpose:

Supporting the Service Centre General Manager to ensure all aspects of the order cycle through enquiry, tendering, order acceptance, order fulfilment to invoicing and order delivery with primary responsibility for delivering Customer Satisfaction by ensuring that the company meets or exceeds commitments (including deliveries, responsiveness, status updates, correspondence, documentation, and technical reports) in a timely, professional manner.

Responsible for ensuring that contracts/orders are: Optimised in terms of scope, and profitability. Fulfilled on or below quotation cost. Delivered within committed timescales. Representing the "Voice of the Customer" within the Company and drive increased revenues to exceed growth expectations.

Ensuring and maintaining a safe working environment by adherence to EHS requirements, driving continuous improvement, managing resources to maximise efficiency and meet branch objectives.

Key Responsibilities:

Customer Focused Ensuring that specific Customer requirements are exceeded and opportunities for improvement are inputted to the Business Excellence process.

Liaise with Sales team to follow up quotations.

Ensure that the Company meets or beats its contractual obligations to the Customer. Performance Focused Support the General Manager in delivering P&L for the Branch.

Create budgets and forecasts to the dates required and control costs within agreed limits. Operate to high standards of Quality & HSE by ensuring compliance with all regulatory requirements and standards.

Help to Develop long-range forecasts and maintain operational plans to achieve financial and operational goals.

Apply suitable and timely Performance Management processes to ensure the branch's Site objectives are achieved.

Drive and lead Business Excellence activities.

Support the GM to Ensure the Branch meets/exceeds agreed KPI targets.

Job Profile

Ensure the Branch's equipment and facilities are maintained and upgraded to meet required future growth.

Team Development Support the GM to continually drive succession planning and employee development to ensure the organisation has the skills, knowledge and capability to meet future business growth.

Support the GM to lead and drive the organisation to be a "best in class" customer focused service driven organisation.

Support with development and implementation of Group strategies, policies and practices. Embrace and fully engage with new working practices, showing a lead in new behaviours and culture change requirements.

Maximise staff contribution and develop individuals to their full potential by providing effective coaching/mentoring and appraisal throughout organisation.

Person Specification -

Qualifications: HNC/HND in electro/mechanical engineering is desirable.

Degree in Business is also desirable.

Person Specification -

Skills & Knowledge:

Demonstrated leadership and vision in managing staff groups.

Excellent interpersonal skills and a collaborative management style.

A demonstrated commitment to high professional ethical standards.

Ability to challenge and debate issues of importance to the organisation.

Excels working in a diverse and fast pace environment.

Ability to deal with customers effectively and promote strong company image.

Person Specification -

Experience Excellent computer skills and proficient in Excel, Word, Outlook and IFS.

Excellent communication skills both verbal and written.

Analytical and problem-solving skills. Person Specification -

General Requirements

A solid technical background in electro/mechanical engineering.

Demonstrable commercial awareness and market knowledge.

Needs to appreciate and understand company values and be able to translate them into actions and procedures which meet the needs of his/her part of the organisation.

Job Type: Full-time Salary: £40,000.00 to £45,000.00 /yearExperience: Electro Mechanical Engineering: 3 years (Required)Licence: Driving License (Required