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Trainee Technical Support Representative | Proftech

Trainee Technical Support Representative

  Lichfield, Staffordshire

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Reference #: 894964_1721910349
Location: Lichfield, Staffordshire
Salary: £24000 - £24000
Sector: Technical & Engineering
Type: Permanent
Posted On: 25/07/2024

Trainee Technical Support Representative

We are recruiting for a Trainee Technical Support Representative to join our Lichfield based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.

They are a rapidly growing business and are looking to extend their dedicated and focused team.

They are looking for Technical Support Representaive to extend the existing service team and work alongside the R&D department.

As a Technical Support Representative, you will need to have/be:

  • Exemplary customer service standards
  • Good knowledge of MS office
  • Excellent communication skills
  • Strong attention to detail
  • Strive to achieve high standards and take pride in any work undertaken
  • Excellent organisation and time management skills with an ability to meet deadlines
  • Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
  • Ability to act and operate independently

Details:

  • Salary: £24, 000 DOE
  • Working Hours: Monday - Friday 9.00am - 5.00pm
  • Location: Lichfield
  • Duration: Permanent

Role of Trainee Technical Support Representative:

  • To assist in projects ensuring timelines and deliverables
  • Technical liaison between factories and customers
  • Design spec for project work
  • To assist in all R & D involved in any new projects
  • To provide written briefs
  • Make site visits to monitor projects as required
  • To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach
  • To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
  • To provide both in-house and external technical training as required
  • To complete customer hand over with driver instructions
  • To provide technical support internally and to external customers, supporting the installation of our products
  • To evaluate and improve our customer support from inbound calls and customer feedback
  • To manage vehicle and product application guides including any amendments with new vehicle releases
  • To be included in the companies RMA process including testing and logging of parts.

Benefits of working as a Trainee Technical Support Representative:

  • 23 days plus bank holidays
  • Free onsite parking
  • Pension scheme

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