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Technical Support Engineer | Proftech

Technical Support Engineer

  Tamworth, Staffordshire

Reference #: 894294_1581931673
Location: Tamworth, Staffordshire
Salary: £18000 - £24000
Sector: Technical & Engineering
Type: Permanent
Posted On: 17/02/2020

Technical Support Engineer

An exciting opportunity has become available as a Technical Support Engineer to work alongside the Technical Team. The main purpose of Job is to provide support as part of the UK Technical Support team and provide external product related support to Sales teams and that of their customers.

Since their incorporation in 1989 they have become a significant force in the electrical accessory market. They are proud to be a British based, family-run business, with an excellent track record of listening to what their customers need.

Based in the Midlands at their purpose built 100,000sq ft Head Office and Distribution Centre, they design, develop, manufacture and distribute their ever-expanding product range throughout the UK


Technical Support Engineer Responsibilities:

  • Respond to customer inquiries, primarily via telephone and e-mail
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Communicate with peers and other colleagues via e-mail, chat, telephone, and in person
  • Possess competent computer skills including email and Microsoft Office.
  • Document all technical inquiries
  • Assist with testing of internal products
  • Work with the local sales teams to address specific issues for customers
  • To ensure that all duties are carried out in line with the Company Health and Safety policy as well as any other Company requirements.

Required Skills:

  • Previous experience as a technical support engineer, or extensive knowledge of the lighting industry
  • Good electrical/electronic experience
  • Good written and verbal communication skills
  • A positive attitude towards the Company & its products.
  • Excellent analytical and problem solving skills
  • A team player but also with the ability to work on own initiative.
  • Outstanding written and spoken communication skills
  • An organized and structured working style.
  • Positive, customer-focused, service-oriented personality
  • Excellent PC literacy (MS Office packages).


Qualifications:

Ideally qualified within an Electrical / Electronic engineering discipline.

Trusted by 500+ companies
& candidates in the Midlands

candidate

"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth

candidate

"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby

client

"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB

client

"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.

candidate

"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford

candidate

"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth

client

"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

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the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.