Upload Your CV.

Please fill out the form below to upload your CV.

 We only accept .doc, .docx, .pdf, and .odt files
Technical Support Engineer | Proftech

Technical Support Engineer

  Tamworth, Staffordshire

Reference #: 893572_1517838666
Location: Tamworth, Staffordshire
Salary: £19000 - £25000
Sector: Technical & Engineering
Type: Permanent
Posted On: 05/02/2018

We are recruiting for a Technical Support Engineer to work alongside our clients established Technical Team at their Distribution centre, based in Tamworth.

The Technical Support Engineer will provide general support to UK customers, sales teams and customers' sales team.

Technical Support Engineer Main Responsibilities:

  • Responding to customer enquiries via telephone and e-mail
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Document all technical inquiries, and develop and review content for knowledge base articles
  • Assist with testing of internal products
  • Work with the local sales teams to address specific issues for customers

Required Skills:

  • Positive, customer-focused, service-oriented personality
  • Excellent analytical and problem-solving skills
  • Excellent computer skills including email and Microsoft Office
  • A team player but also with the ability to work on own initiative
  • Outstanding written and spoken communication skills
  • An organised, proactive and structured working style


  • Degree qualified, ideally electrical engineering - all necessary product training will be provided

The Package:

  • Monday to Friday 8.30am - 5pm
  • 22 days holiday
  • Pension
  • On-site parking
  • Ongoing training and development

Trusted by 500+ companies
& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.