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Technical Service Analyst | Proftech

Technical Service Analyst

  Telford, Shropshire

Reference #: 894159_1565795508
Location: Telford, Shropshire
Salary: £18000 - £23000
Sector: Business Support
Type: Permanent
Posted On: 14/08/2019

We are recruiting for a Technical Service Analyst for our market leading client operating within the IT sector, based in Telford.

The role the Technical Service Analyst will undertake will involve:

  • Telephone and email support for all solutions services offering advice and guidance regarding LAN infrastructure should this be required, logging of all issues on internal systems;
  • Provide remote hands assistance for customer equipment, schedule customer visits into the data centres, and scheduling maintenance windows with customers as required;
  • Communicate with 3rd parties including fault logging;
  • Provide second line VoIP support to the first line team and other departments;
  • Undertake basic levels of firewall management and customer firewall consultancy;
  • Provide incident reports to customers as required;
  • Provide cover undertaking customer router installs when required;
  • Proactively contact Premier customers to ensure communication is of a high standard, advising of potential faults, planned engineering, and risks to service;
  • Support and mentor 1st Line team members, providing training and documentation where appropriate;
  • Act as point of technical reference for customer and internal departments;
  • To provide support during out of hours as per your contract and when scheduled

The ideal Technical Service Analyst will:

  • 12 months service desk experience in the telecoms industry
  • Experience of dealing with Internet Services including DSL, Domain hosting, email and VoIP
  • Broad knowledge of technology / telecoms sector and competitor awareness
  • Sound knowledge of networking principles and experience of Windows operating systems is also required

This is an exciting position for an experienced Technical Service Analyst to join a growing team.

If you feel you have the relevant skills and experiences, we look forward to receiving your application.

Trusted by 500+ companies
& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

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Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.