Service and Projects Coordinator

Are you an organised and customer focused individual who enjoys coordinating projects, managing customer relationships, and ensuring services are delivered efficiently? Do you have experience in administration, scheduling, customer support, or a service coordination environment?

Our well established and growing client is looking for a Service & Projects Coordinator to join their team. This is an excellent opportunity to become part of a successful organisation where you will play a key role in supporting service operations, coordinating engineers, and ensuring customers receive a professional and responsive service.

Working closely with customers, engineers, suppliers, and internal departments, you will help ensure service and maintenance projects are completed smoothly, efficiently, and to a high standard. No two days will be the same, with responsibilities ranging from managing customer enquiries and updating records to coordinating engineer schedules and supporting ongoing projects.

As a Service & Projects Coordinator, you will:

Coordinate service and maintenance contracts and customer projects across the UK

• Respond to customer calls and emails in a professional and timely manner
• Provide regular updates to customers and ensure enquiries are followed through to resolution
• Process job sheets accurately and maintain up-to-date service records
• Update databases, spreadsheets, and internal systems to support performance tracking
• Prepare customer documentation, including job sheets, reports, certificates, and service paperwork
• Support the planning and scheduling of engineer workloads and appointments
• Liaise with engineers to ensure they have the correct information and resources required
• Assist with emergency call-outs by coordinating communication between customers and enginee
• Maintain accurate vehicle, job, and customer records
• Identify and escalate any issues, delays, or service concerns to management
• Liaise with suppliers to ensure engineers have the required stock and equipment
• Support quotations, invoicing processes, and communication with internal departments
• Work closely with technical, finance, and operational teams to ensure smooth service delivery
• Provide feedback and suggestions to improve processes and customer experience

To be successful, you will have:

Essential

• Previous experience in customer service, administration, coordination, or a similar support role
• Excellent communication skills with a professional telephone manner
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and accuracy when handling information and records
• Good IT skills, including Microsoft Office, Excel, and database systems
• Ability to work independently and use initiative when resolving issues
• A proactive approach with strong problem-solving skills
• The ability to build positive relationships with customers, colleagues, and external contacts

Desirable

• Experience within a service, engineering, technical support, automotive, or project coordination environment
• Experience scheduling engineers or managing service requests
• Knowledge of CRM systems or service management software

What's in it for you?

• Monday to Friday working hours 9.00am - 5.00pm
• Permanent position within a growing business
• Opportunity to develop within a supportive team environment
• Company benefits package
• Free on-site parking
• Training and development opportunities

If you are a reliable, organised, and customer focused individual who enjoys coordinating people and processes, we would love to hear from you. Apply today to join a business where your contribution will help deliver an exceptional service experience for customers across the UK.