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Senior Engagment Manager | Proftech

Senior Engagment Manager

  City of London, London

Reference #: 584968409_1569836010
Location: City of London, London
Salary: £60000 - £65000
Sector: Human Resources
Type: Permanent
Posted On: 30/09/2019

Senior Engagement Manager

Job Purpose

  • This role is responsible for delivery of the Community Engagement Strategy through the development and implementation of engagement events, interactive projects, innovative tools and other communication activities. This includes collaborating with internal and external stakeholders, contractors and partners and supporting the front-facing engagement teams to ensure engagement and communications are co-ordinated, consistent, timely and accessible to those communities that may be affected by the route.
  • HS2 will be subject to ever increasing interest from the public, communities, media, stakeholders and other audiences across the UK. Clear, timely and effective communication and engagement will be vital to the success of the project.
  • The Community & Stakeholder Engagement Directorate has a crucial role in embedding a dynamic, agile and responsive engagement culture within the organisation, which builds and protects the reputation of the organisation and helps the organisation meet many of the challenges facing HS2 in the years to come.
  • The Community & Stakeholder Engagement Directorate provides strategic leadership for the development and delivery of the Community Engagement Strategy, supporting the organisation to achieve its business goals through clear, timely and effective two-way communication and targeted engagement.

Knowledge, Skills & Experience

  • Experience of working within an engagement or communications leadership role, devising a strategy and managing the delivery of engagement activities and communication and engagement tools in the public and private sectors, on projects of comparable scale, scope and complexity.
  • Proven expertise in building, training and leading a team within a high-pressured environment.
  • Successful track record of implementing innovative and interactive solutions in community engagement and response across a diverse and challenging environment
  • Ability to develop challenging relationships and build trust amongst stakeholders and communities exercising diplomacy at every stage
  • Strong analytical skills and a proven ability to interpret and respond to changing landscapes and understand and communicate complex issues with clarity and consistency
  • Robust under pressure and able to work to tight deadlines in dynamic, fast-moving organisation
  • Managing external agencies as part of an in-house client team
  • Understanding of the complex political environment within which HS2 operates, including relevant governance and accountability issues
  • An ability to be heard through personal credibility and the exercise of sound judgement
  • High level communication, networking and ambassadorial skills
  • Excellent influencing and listening skills
  • Excellent written communications, verbal communications and interpersonal skills
  • Experience working across multi-disciplinary communications teams including marketing, corporate affairs, branding, PR, media relations and corporate communications is advantageous

Type Of Experience

  • Demonstrated experience of community engagement during the delivery/construction phase in high profile and large-scale infrastructure projects.
  • Ability to develop and deliver difficult messages to highly sensitive audiences.
  • Proven experience of designing and developing innovative and interactive engagement and communications tools.
  • A strong track record of successful delivery in a maturing environment against challenging timescales and developing requirements.
  • Experience in managing teams to deliver multiple overlapping activities under pressure to meet tight deadlines
  • Experience of providing counsel at a senior leadership level across an organisation on community engagement
  • Proven ability to build working relationships with key internal and external stakeholders
  • Experience of working in a political and/or regulated environment/sector
  • Experience of dealing with local or national media during external activities and public consultation

Trusted by 500+ companies
& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

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the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.