Job Title: Quality Manager

Main purpose of job:

The Quality Manager will be a key member of the Senior Management Team with responsibility for leading and developing strategic quality management, which fully supports the operational needs of the manufacturing operation and ensuring high levels of customer satisfaction are maintained.

Main duties:

Safety, Environmental Responsibilities:

• Manage health and safety aspects for Quality Department.
• Comply with Health & Safety and Environmental Policies.
• Ensure compliance with IATF 16949.
• Ensure compliance with environmental & Health & safety standards in line with current certification.
• Manage and maintain Risk Assessments within area of responsibility.
• Carry out accident investigation activities, ensure near miss reporting within your team
• Ensure team comply with the Safe System of Work documents.
• To ensure all contractors are signed in with the correct work permits.
• Ensure 5S processes and procedures within the department meet company's standards.
• Manage health and safety actions links tasks for your department.
• To ensure all team members wear appropriate PPE.
• Take appropriate actions in emergency situations.

Quality

• Facilitate and oversee the 8D/root cause analysis problem solving and risk management process in order to identify, contain and correct customer quality issues in conjunction with operational management.
• Manage the IATF and QMS, working with other members of the management team to establish and maintain procedures and processes in line with IATF and customer quality standards and expectations.
• Manage quality improvements through KPI's. Group and Customer reporting.
• Ensure standardised working procedures are in place for all key tasks in your area.
• Ensure suitable process audits are in place for all areas and that the programme is aligned and effective and the format and review processes are used in all areas.
• Manage improvement plans for department.
• Act as the principal liaison with the customer base in order to identify and resolve customer inquiries.
• Review and analyse customer quality data in order to trend, measure and correct customer quality concerns in conjunction with operational management
• Provide regular feedback through various feedback mechanisms i.e. daily, weekly and monthly reviews, in order to highlight opportunities for improvement and/or corrective action.
• Take an active part in Cost of quality reduction plan and strategy
• Ensure boundary samples are agreed, set and maintained with the customer.
• Establish departmental goals, objectives and KPIs - provide coaching and guidance as needed.
• Manage group reporting processes.
• Manage Customer Portal updates and metrics.

Specific Skills & Experience:

· Minimum 3-5 years progressive Quality Management experience - preferably within automotive, plastics manufacturing.

· Degree or related qualification in Quality and/or Manufacturing operations.

• Previous experience of Automotive customers in the UK such as BMW and JLR will be an advantage as is working within their systems (LPKM and JLRQ)

· Working knowledge of QMS and quality metrics, with previous experience in the setting and measurement of customer quality standards.

• Managing large and multi-functional teams.
• Managing departmental budgets and cost centre.
• Visionary and able to set strategy for the department.
• Good Training, coaching, motivation and team building skills.
• Good decision making and problem-solving skills.
• Good analytical skills
• Ability to work on own initiative
• Good communication skills
• Good literacy and numeracy skills
• Ability to deliver development plans to improve overall performance of department.
• 70-75k
• Life Assurance x 4 Salary
• Permanent Health Insurance
• 5% Pension
• 25 Days Holiday plus Bank Holidays
• Profit Share
• My Staff shop-discounts at major reatilers
• Employee Assitance Programme
• Free Parking