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French Speaking Customer Service | Proftech

French Speaking Customer Service

  Lichfield, Staffordshire

Reference #: DEP French_1570018581
Location: Lichfield, Staffordshire
Salary: £19000 - £23000
Sector: Business Support
Type: Permanent
Posted On: 02/10/2019

French speaking Customer Service Co-ordinator

Do you love to talk and enjoy providing excellent customer service? Want to use your French language skills every day? Are you excited by social media and the impact digital media has?

We have two exciting opportunities to join our clients Support Services team. It's certainly not your average customer support position and you'll be working in an environment where your French language, customer service and lead generation skills will make a difference from day one.

The role:

You'll be the first point of contact for their customers. They are a franchise organisation and their customers stay with them for many years. The Support Services team have been with them every step of the way through their journey.

Using your outstanding communication, organisation and administration skills you'll build strong relationships with franchisees both in France and internationally. No two days are the same, from answering queries, responding to technical questions and resolving complaints to driving lead generation campaigns via social media and managing your own customer related projects. The support services team are experienced, friendly and supportive and are ready to share their knowledge with you and help you through your training.

About you:

You're a people person, a skilled communicator with a real passion for exceptional customer service. You speak native level French and English and whilst experience in a similar role will be advantageous, clients are happy to provide full training for recent bilingual graduates who demonstrate a natural flair for customer service.

Whats on offer:

  • Permanent contract of employment
  • Salary fully negotiable depending on experience
  • A varied and interesting role with a stable market leader
  • Great working environment; collaborative, supportive and varied
    Companywide training programme to develop key skills
  • 25 days holiday plus bank holidays
  • Non-contributory private health care, travel insurance and critical illness cover
  • Generous contributory pension scheme
  • Life insurance at three times salary
  • Employee assistance programme
  • Staff purchase scheme

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