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French Speaking Customer Service | Proftech

French Speaking Customer Service

  Lichfield, Staffordshire

Reference #: DEP French_1570018581
Location: Lichfield, Staffordshire
Salary: £19000 - £23000
Sector: Business Support
Type: Permanent
Posted On: 02/10/2019

French speaking Customer Service Co-ordinator

Do you love to talk and enjoy providing excellent customer service? Want to use your French language skills every day? Are you excited by social media and the impact digital media has?

We have two exciting opportunities to join our clients Support Services team. It's certainly not your average customer support position and you'll be working in an environment where your French language, customer service and lead generation skills will make a difference from day one.

The role:

You'll be the first point of contact for their customers. They are a franchise organisation and their customers stay with them for many years. The Support Services team have been with them every step of the way through their journey.

Using your outstanding communication, organisation and administration skills you'll build strong relationships with franchisees both in France and internationally. No two days are the same, from answering queries, responding to technical questions and resolving complaints to driving lead generation campaigns via social media and managing your own customer related projects. The support services team are experienced, friendly and supportive and are ready to share their knowledge with you and help you through your training.

About you:

You're a people person, a skilled communicator with a real passion for exceptional customer service. You speak native level French and English and whilst experience in a similar role will be advantageous, clients are happy to provide full training for recent bilingual graduates who demonstrate a natural flair for customer service.

Whats on offer:

  • Permanent contract of employment
  • Salary fully negotiable depending on experience
  • A varied and interesting role with a stable market leader
  • Great working environment; collaborative, supportive and varied
    Companywide training programme to develop key skills
  • 25 days holiday plus bank holidays
  • Non-contributory private health care, travel insurance and critical illness cover
  • Generous contributory pension scheme
  • Life insurance at three times salary
  • Employee assistance programme
  • Staff purchase scheme

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& candidates in the Midlands

candidate

"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth

candidate

"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby

client

"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB

client

"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.

candidate

"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford

candidate

"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth

client

"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

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the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.