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Duty Manager | Proftech

Duty Manager

  Birmingham, West Midlands

Reference #: 3894839583_1579618468
Location: Birmingham, West Midlands
Salary: £24000 - £25000
Sector: Business Support
Type: Permanent
Posted On: 21/01/2020

Duty Manager
£24,000 - £25,000
Solihull

Job Purpose

To be familiar with all aspects of the Store Manager's job and be ready to assume that role in their absence. Assist the Store Manager to develop and sustain effective management activities that maximise sales & profit targets within the store, provide optimum customer service and ensure compliance of all company and legislative procedures and policies.

About The Company

As a long-established, family-owned company, in the last 35+ years the business has grown from strength to strength. Founded back in the early 1980's, they now have 10 sites across the UK. They pride themselves on core values and always strive to be Friendly, Helpful, Reliable, Trustworthy and Professional in all their interactions, with each other and with all customers.

Core Responsibilities

  • Sales/Customer Service
    • Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;
    • Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the company's values are maintained;
    • Resolve customer complaints, address customer concerns and explain company or store policies.
  • Supervise and Train Employees
    • Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;
    • Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;
    • Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.
  • Assume responsibility in Store Manager's Absence
    • Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction;
    • Take full responsibility for the site/region during the manager's absence;
    • Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives;
    • Complete reports that would be submitted to the manager upon his/her return.

Salary and Package

Starting salary: £24,520;

30 days holiday, which includes Bank Holidays;

Great bonus scheme;

Contributory pension scheme;

Private medical insurance after qualifying period, and subject to eligibility.

Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, and much more;

Training and development programme;

Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package

Trusted by 500+ companies
& candidates in the Midlands

candidate

"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth

candidate

"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby

client

"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB

client

"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.

candidate

"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford

candidate

"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth

client

"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.