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Customer Support Specialist | Proftech

Customer Support Specialist

  Tamworth, Staffordshire

Reference #: 894784_1686735163
Location: Tamworth, Staffordshire
Salary: £25000 - £26600
Sector: Business Support
Type: Permanent
Posted On: 14/06/2023

Customer Support Specialist

We are recruiting for a Customer Support Specialist to join our Tamworth based client. You will be joining the Customer Support team of 6, lead by the Customer Service Manager. Between you, you'll be responsible for approx. 1500 enquires per week via email and phone calls.

As a Customer Support Specialist, you will need/be:

  • Experience in a customer service/support role
  • Strong communication skills with an ability to persuade and influence
  • Strong Team player with excellent attention to detail
  • Customer handling skills with clear and effective verbal and written communication
  • Ability to us own initiative to obtain all information required for resolution
  • Able to organise own work load and meet deadlines

Details:

  • Salary: £25, 000 + £1, 610 lunch allowance (in addition to basic salary)
  • Working Hours: 37.5 hours week, Monday to Thursday 9.00am - 5.30pm and Friday 9.00am - 3.00pm (30 minute lunch daily)
  • Location: Tamworth
  • Duration: Permanent

Role of Customer Support Specialist:

  • Inbound and outbound calls, handling enquires
  • Answer email enquiries
  • Order processing
  • Support the Customer Service Manager
  • Internal daily administration

Benefits of working as a Customer Support Specialist:

  • £1, 610 lunch allowance per annum
  • 20 days holiday plus bank holidays, rising by a day each year after 2 years' service to a maximum of 28 days
  • Life Assurance
  • Group Income Protection
  • Enhanced employer pension contributions
  • Car scheme
  • Private Medical Insurance

Trusted by 500+ companies
& candidates in the Midlands

candidate

"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth

candidate

"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby

client

"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB

client

"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.

candidate

"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford

candidate

"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth

client

"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.