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Customer Support Advisor | Proftech

Customer Support Advisor

  Coventry, West Midlands

Reference #: MR/003_1581340060
Location: Coventry, West Midlands
Salary: £17000 - £17000
Sector: Business Support
Type: Permanent
Posted On: 10/02/2020


My client is a well-known national business and due to a recent expansion, they are now looking to recruit 2 Customer Service Advisors on a permanent basis. The role will offer excellence on the front line to customers and help expedite their orders as speedily as efficiently as possible and will help investigate and deal with queries or complaints in a professional manner. This is a great opportunity to join a family orientated business who really look after their staff offering career progression and internal promotions.

[ The role ]

- To achieve individual, team and Company Key Performance Indicators (KPI's)
- Promptly answer all incoming departmental calls, emails and post
- Respond to customer queries relating to products and liaise with the Stock Controller as necessary
- Liaise with other departments within the Company and Management where necessary
- Contact all first time customers to build a good business relationship
- Create, maintain and update customer database
- Contact customers for re-orders and to chase outstanding orders to maintain a good business relationship
- Produce quotations for existing customers when required
- Answer, to the customer's satisfaction any questions or queries as quickly and efficiently as possible, all queries to be responded to within one hour of receipt
- Investigate all queries and complaints, incorrect goods received, non-deliveries and damaged goods and rectify to customer's satisfaction
- Follow up all queries and complaints through to satisfactory conclusion to both customer and company
- Investigate late and non-delivery of customer orders with nominated carrier and obtain E.T.A. (estimated time of arrival) for customer
- Returns are raised and all details recorded on the Returns system

[ Person and skills required ]

- Previous Customer Service experience ideally in an office environment
- Excellent communication skills both written and verbal
- Good IT skills
- Positive and enthusiastic approach
- Ability to work under pressure whilst delivering the best possible service

If you believe you have the skills/experience for this exciting role please apply ASAP!

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& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

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Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.