Upload Your CV.

Please fill out the form below to upload your CV.

 We only accept .doc, .docx, .pdf, and .odt files
Customer Support Advisor (Fluent Dutch & English essential) | Proftech

Customer Support Advisor (Fluent Dutch & English essential)

  Coventry, West Midlands

Reference #: MR/013_1582823323
Location: Coventry, West Midlands
Salary: £20000 - £24000
Sector: Business Support
Type: Permanent
Posted On: 27/02/2020

CUSTOMER SUPPORT ADVISOR REQUIRED FOR AN ASAP START! BASED IN COVENTRY £20,000 - £24,000 DEPENDING ON EXPERIENCE + 25 DAYS HOLIDAY + EXCELLENT BENEFITS - FLUENT DUTCH & ENGLISH ESSENTIAL

My client is a leading supplier in the UK and Europe and are now looking to recruit a Dutch/English fluent speaking Customer Support Advisor. This role is is pivotal in providing the best service possible responding to general queries from customers and distributors as well as providing technical support to its end users, trade customers and relevant bodies. Fluent German and English language skills are essential in this role. This business truly value their staff and offer excellent holiday benefits, private healthcare, free parking and progression.

[ The role ]

- Provide Best Ever Service to our customers telephone and email
- Communicate with customers to update on process of returns and credit notes, including any testing that is to be conducted
- Support internal and external departments on technical related issues
- Provide administrative and technical support to distributors and customers via all contact routes (email, voice, live chat & web) ensuring that that they are communicated with in an effective and timely manner
- Act as the focal point between country and UK head- office for any product returns or technical issues that are being experienced with specific products
- Manage the returns process to ensure that returns processes are followed, with replacements being issued within agreed timescales and that customers are communicated with in a timely and accurate manner
- Provide activity reports to line manager on performance of country, documenting and highlighting and issues that have been identified
- Ensure that stock levels are monitored and replenished to agreed levels
- Provide testing information and reports to distributors
- Provide cover for other European countries when required, including France and Germany and others as and when required
- Administration and aftersales for EMEA

[ Person and skills required ]

- Fluent Dutch and English language skills (German also would be an advantage)
- Excellent organisational skills
- Outstanding written and verbal communication skills
- The ability to operate as an effective team member
- Great problem-solving skills
- Possess a high attention to detail
- Have good interpersonal skills with the ability to communicate effectively at all levels of the organisation
- Proactive, eager to learn,
- Ability to work without supervision
- Computer literate

If you believe you have the skills/experience for this exciting opportunity please apply ASAP!

Trusted by 500+ companies
& candidates in the Midlands

candidate

"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth

candidate

"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby

client

"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB

client

"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.

candidate

"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford

candidate

"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth

client

"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.