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Customer Service Manager | Proftech

Customer Service Manager

  West Bromwich, West Midlands

Reference #: 895085_1737715204
Location: West Bromwich, West Midlands
Salary: £35000 - £43000
Sector: Technical & Engineering
Type: Permanent
Posted On: 24/01/2025

We are recruiting for a Customer Services Manager to lead and manage our Customers Services Department. The role requires extensive experience in customer account management and existing business development, order processing fulfilment and shipping.

The Customer Service Manager will be part of the Senior Management Team where you will have input into all aspects of the business.

Excellent communication skills are required to interact within the company and with our international customers and agents. As the organisation goes through a significant period of change you will be a champion of improvement efficiencies within the department.

You should:

  • Be confident and have excellent written and verbal communication skills
  • Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age
  • Have positive negotiation skills
  • Be resilient through peaks of pressure and working to tight deadlines
  • Have extensive similar experience within the manufacturing sector

As well as these skills you should have:

  • A Level 5 (or higher) qualification in a Business-related discipline or equivalent
  • IATA and IMDG certification
  • 5 years in a customer service management and shipping export role with experience of dangerous goods
  • Ideally a working knowledge of Sage X3 but this is not essential
  • Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets

Hours of work are 8.45 am - 4.30 pm on site, a 36.25 hour week. 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.

Trusted by 500+ companies
& candidates in the Midlands

candidate

"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth

candidate

"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby

client

"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB

client

"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.

candidate

"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford

candidate

"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth

client

"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.