Upload Your CV.

Please fill out the form below to upload your CV.

 We only accept .doc, .docx, .pdf, and .odt files
Customer Service Advisor | Proftech

Customer Service Advisor

  Telford, Shropshire

Reference #: 894010_1552998553
Location: Telford, Shropshire
Salary: £17500 - £18500
Sector: Business Support
Type: Permanent
Posted On: 19/03/2019

Do you have strong experience in Call Centres / Customer Services? Are you looking for a fresh challenge and join a forward-thinking company? Due to steady growth my client is now looking for an experienced Customer Service Advisor to join their customer support team in Telford.

The Role:

  • Liaising with both customers and external partners to book installs and service calls where applicable, providing feedback to all relevant parties.
  • Ensure all KPI's and SLA's are met and exceeded where possible Closing down/updating Works Orders with precise details regarding the work carried out and any issues encountered
  • Keeping the customer updated with progress.
  • Assist customers with any billing queries
  • General administration functions for the department e.g filing, data input, faxing and general typing;
  • Any other tasks that may occur from day to day within the department within your capabilities.

The Person:

  • Extensive customer care skills and experience through call centre / contact centre
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills
  • Quick to learn
  • Pro-activity and initiative

Ideal candidates will have previous background as a customer service advisor, customer support advisor, customer liaison officer or installation advisor.

Trusted by 500+ companies
& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.