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Customer Service Advisor | Proftech

Customer Service Advisor

  Tamworth, Staffordshire

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Reference #: 895288_1780563180
Location: Tamworth, Staffordshire
Salary: £26000 - £27000
Sector: Business Support
Type: Permanent
Posted On: 04/06/2026

Customer Service Advisor

Our Tamworth based client is looking for a Customer Service Advisor to join their team.

This role offers the opportunity to be at the heart of a fast paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.

As a Customer Service Advisor, you will need to have/be:

  • Its essential you have previous customer service experience
  • Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
  • Be able to deal with difficult customers always remaining calm and professional
  • Have the initiative to find a resolution to any problems that may arise
  • Work equally well in a team as well as being able manage their own workload and effectively manage their own time
  • Be accurate and efficient at all times
  • Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial

Details:

  • Salary: £26, 000 - £27, 000
  • Working Hours: Full time, Monday - Friday, 9.00am - 5.00pm
  • Location: Tamworth (on site)
  • Duration: Permanent

Role of Customer Service Advisor:

  • Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
  • Answering reception switchboard overflow for the head office
  • Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)
  • Taking phone calls from end users
  • Processing internet and email orders
  • Filling all paperwork on to the in-house archive system
  • Processing product sample requests
  • Preparing quotes
  • Monitor customer back orders, forward orders and call off orders
  • Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date
  • Providing information on part numbers etc. and some basic technical details
  • Maintain good product knowledge (training will be provided)
  • Setting up customers for online ordering
  • Administration support for Area Sales Managers
  • Dealing with the carriers, chasing deliveries, obtaining POD's,
  • Key account outbound courtesy calls
  • Updating excel spreadsheet key account data for management reports
  • Logging and processing warehouse discrepancies

Benefits of working as a Customer Service Advisor:

  • 23 days annual leave + bank holidays
  • Option to purchase up to 5 extra days annual leave
  • Health Cashback Plan
  • Pension Scheme
  • Life Assurance
  • Free Parking

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