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Customer Service Administrator | Proftech

Customer Service Administrator

  Telford, Shropshire

Reference #: CMAD20_1579528181
Location: Telford, Shropshire
Salary: £20000 - £21000
Sector: Business Support
Type: Permanent
Posted On: 20/01/2020

This is an excellent opportunity for a Customer Services Administrator to work within a busy Sales office of a market leading family owned business. This position requires a positive and enthusiastic outlook on the sales process as part of a customer facing and supporting role.

Job Summary

  • Quotations, Order input & End of Day Process.
  • Customer Complaints and return process.
  • Answering telephone enquiries.
  • Supporting the Sales Managers.
  • International Sales Support, including supporting itinerary planning and organising and shipping samples.

Key Objectives

  • The post holder will fully understand and be able to carry out all tasks within the Sales Office.
  • Be familiar with the software used within the department.
  • Liaise with other departments within the Business including Purchasing, Production and Design.
  • Provide administrative support for the export sales team.
  • Operate within Company systems and guidelines.

Trusted by 500+ companies
& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.