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Application Engineer | Proftech

Application Engineer

  Telford, Shropshire

Reference #: 697586956_1583929518
Location: Telford, Shropshire
Salary: £32000 - £34000
Sector: Technical & Engineering
Type: Permanent
Posted On: 11/03/2020

Application Engineer - Salary circa £32,000
Telford, Shropshire
Excellent Company Benefits & Career Prospects

About The Company

Our client is a market leader in the supply of services and solutions for electrical installations in all types of buildings including commercial, residential and industrial properties.

Reporting to The Project Support Manager, the purpose of the role of Application Engineer will be to:

  • Provide an accurate and timely project quotation service to our customers, whether internal or external and ensure to provide a lean process and optimisation
  • Coordinate Project Management Technical assistance by telephone support to customers as necessary
  • Support sales of products through increased awareness, understanding and application of electrical distribution systems and wider product portfolio

Project Management:

  • Provide an accurate and timely quotation process for internal and external customers
  • Accurate and timely decision making on enquiries
  • Provide reports on conversation rate analysis (won/lost)
  • Ensure all won projects are processed in line with customer expectations
  • Ensure all quotations from schematic drawings are interpreted in line with the customer's expectations and provide opportunities to increase the brand awareness
  • Liaise with customers for delivery schedules and to provide information for production process
  • Maintain an accurate database of all project enquiries and quotations
  • Continually review process to ensure the Company maximises all opportunities
  • Act as an information hub for sales teams

Internal and External Technical Support:

  • Provide Technical Support cover on the National Technical Helpline in a knowledgeable and professional manner
  • Ensure all calls are completed to a satisfaction level which is acceptable to the customer
  • Provide reports on product issues, problems, and frequently asked questions
  • Initiate and maintain a high level of technical customer service through self-learning modules
  • Provide when necessary onsite support to our customers on technical issues
  • Ensure adequate telephone support is in place at peak times, absenteeism and holiday periods
  • Compile and complete a log of all customer complaints and problems in order that corrective actions can be put in place


  • Suitable relevant qualification (minimum of City & Guilds in Electrical Engineering).

Trusted by 500+ companies
& candidates in the Midlands


"Understand all of your needs and only put you forward for positions which are perfect for you. Have not got a bad word to say about them. Would highly recommend. Thank you for placing me in my perfect job!"

Jess – Product Design Engineer – Tamworth


"I have dealt with Proftech Talent for both recruitment in my previous management role and in my new role too. I find them extremely professional and good people to have in your corner either as someone recruiting or as a job seeker. They have amazing industry knowledge and a great way of only placing people they know are a fit for the job role."

Andrea – Sales Professional – Derby


"We view Proftech as a fundamental part of our recruitment process, they have successfully found a number of critical hires since we engaged with them and they have really taken the time to get to know our business and culture resulting in a great partnership."

Terri Reeves - HR Assistant - HIB


"ProfTech Talent offered us a unique and personalised service. They took the time to fully understand what we do, our objectives and our new role, and then went in search of the kind of person suitable for our business. They filled our position within 5 days and we couldn’t be happier with our new Senior Sales Executive. Thank you ProfTech for helping us build a better and stronger team. Clearly the professional experts in recruitment!"

Gemma Payne - Operations Director - Auction News, Derby.


"I have nothing but positive things to say about Proftech Talent and the time they invested in me. Their friendly, open and honest approach stood out and their personal touch and speed of response made me feel valued as a candidate. I would not hesitate to work with Proftech Talent again, both as a candidate and as a client."

Helen – Senior HR – Telford


"I had an excellent experience at Proftech Talent. They were extremely professional, on the ball and of great support during my application. Would definitely recommend using this company for helping you find a new job."

Robert – Graphic Designer – Tamworth


"Proftech Talent have filled numerous engineering and technical roles for us over the years we have been working with them. They have the best success rate of the agencies on our PSL and are our go-to agency for all of our STEM roles. They have the rare combination of a personalised, tailored service with delivery of real results. I have found every member of the team professional, helpful and communicative, and would happily recommend them."

Proudly Based in
the Midlands

Proftech Talent offers a broad range of permanent, temporary and contract roles within organisations across our specialist sectors within the region.